FeederIT Service Desk

1.Account registration and activation

2.Login and services

3. Sample view of incident and IT service form.

Option 1: if the user account has been created by IT.

Note: 

1. Please check your junk mail if you didn’t find it in inbox. 
2. If the activation email has expired, please request for re-sending of activation email.
    
    

Option 2: ITSD account registration

• Sign up new account at https://servicedesk.feederit.com  (all account to be created thru IDN system, no self registration in ITSD is accepted now)
• User to get other existing ITSD member to register account on their behalf thru Service request 
• Use Your corporate email address for account id as only corporate email address is accepted.
• Activate the account thru the activation email sent by Feeder IT Service desk.

Reference: New users sign up guidance: https://servicedesk.feederit.com/support/signup

1. Login in to URL: https://servicedesk.feederit.com/ with your activated account id/password.
2. Available services in ITSD

-  Trace your reported indent or service request status.

 - Report Incident and problem

-  Request new IT service. Alternatively, you can search with Keyword of your request.

-  Browse Technical guide, application guide and solution

Note: User will receive email notification when IT support agent responds to the tickets. All the reply to go thru the ITSD for prompt reply and follow up.

3. Sample view for Incident ticket form

• For Computer/ network issues, devices issue, application issue etc

4. Sample view for Service ticket:

• For IT Services: employee on/off boarding, hardware/software request, Emails, access etc
• Required reporting manager and respective IT manager approval.